Vakansiya saytı


Front Office Supervisor
2019-01-03, 9:32 AM
salary   Razılaşma yolu ilə
Son müraciət tarixi : 2019-02-02
Vakansiya :
Front Office Supervisor

POSITION: Front Office Supervisor


• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit / floor limit policies.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Assisting incoming & outgoing calls, setting wake-up calls
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to Hotel Manager
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.


• Minimum of Bachelor degree
• At least 3 years of experience
• Skills of teambuilding, people management, organization, coaching and negotiations
• Strong process and planning mindset
• Organized and focused on delivery to deadlines
• Structured and process driven approach to work
• Excellent communication skills
• Proficiency with computers and computer programs, including Opera, elektre & etc
• Proficient in Azeri and English, Russian is preferred

Yuxarıda qeyd olunan vakansiyanın tələblərinə uyğun olan namizədlərdən mövzu yerində “Front Office Supervisor” qeyd edərək CV formasını elektron ünvanına göndərmələri xahiş olunur.
tags Front Office Supervisor
Çərşənbə, 2019-01-23, 6:16 PM
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